Tankzone - The Model Tank Company

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Model tanks for kids of all ages!


The No. 1 Website for Quality Military Models


Tankzone - The Model Tank Company

International Orders Welcome
We Ship Worldwide
Terms And Conditions

The following terms and conditions apply to all transaction on our website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Disclaimer
Our products represent subjects from a specific period in history. Some products contain details, equipment, uniform and or vehicle that include insignia or marking that some may find offensive. It is not our intension to glorify, nor exploit the horrors and atrocities of war.

Privacy Policy
Tankzone is committed to protecting your privacy and do not disclose customer information to third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. If you have any questions/comments about privacy, you should email us at query@tankzone.co.uk.

In order to provide the secure online order and payment systems, cookies and Javascripts are used on this site. They are used only to keep track of the contents of your shopping cart. It is erased on completion of the transaction. If your browser does not accept cookies or javascript, you can change the following settings on your browser:

  • Microsoft Internet Explorer - Tools, Internet Options, ...
  • Netscape Communicator - Edit, Preferences, ...

If you don't wish to accept our cookies, you can still email us your order to orders@tankzone.co.uk.

Description and Price of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All prices are shown in UK Pounds Sterling (GBP). We are entitled to make adjustments to the price to take account of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. We reserve the right to change prices and details without prior notification.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have already been charged and we subsequently cancel your order, we will immediately refund you the value of the incorrect price charged.

Payment Methods
Tankzone, via WorldPay plc, accept all major credit and debit cards including Visa, Mastercard and Switch. Your credit or debit card details are entered into a fully secure area managed by WorldPay. You must provide us with your exact billing address and telephone number your credit card company has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been received. Your order will be confirmed immediately via email from WorldPay. No other confirmation is given unless requested.

If you wish to pay by credit or debit card but don't wish to use our online secure payment facility, you can print out the View Cart/Checkout page, then add your card details and fax or post it to us. You may also pay by cheque, postal order or international money order in UK Pound Sterling (£) drawn on a UK bank, although we cannot despatch the goods until payment has been cleared. Simply print out the View Cart/Checkout page, then post it to us along with your cheque, postal order or international money order (in Pound Sterling only) for the total amount. Email us for more information.

We also accept payment by PayPal if you have a PayPal account. Our PayPal account is payment@tankzone.co.uk. You can open an account for free at www.paypal.com.

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If an item you ordered is not in stock, we will back order it for you. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges
We use First Class post where possible or Parcelforce Standard delivery for UK orders. Depending on the postal service in your area, it can take up to 3 working days. This is the time it takes the Post Office or Parcelforce to deliver the goods to you after they are collected from us; not from the time you order. Far flung areas may take longer. We also deliver internationally. Delivery charge quoted is for purchase of one item only. We reserve the right to make an additional charge if that cost is exceeded. Some larger heavier items are delivered direct from our agents in the Far East. If in doubt, email us for delivery time for your chosen product.

Cancellations and Returns
We offer to exchange the goods within 7 days of purchase. We offer a 7 day money back guarantee providing the goods are returned to us in the same saleable condition as they are received. You have to pay the cost of returning the goods. Returns after 7 days of purchase for any reason other than our error, Post Office damage or if goods do not meet the sales of goods act are discretionary. Your statutory rights are not affected.
Exchange or refunds after the 7 day period will be given at the discretion of the Company management.

Time Limitation for Notification of Claim

Damage in transit If goods arrive in a damaged condition you must make a note on
the carrier's delivery consignment note and it will be your
responsibility to inform us within 2 days from delivery.
Shortages It is your responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note. Any shortages
must be noted on the consignment note and it will be your
responsibility to notify us within 2 days from delivery.
In-Correct Goods It is your responsibility to notify us of any in-correct goods supplied
within 2 days from delivery.
Non-Deliveries We will not accept liability for goods lost in transit unless we are
notified within 10 days from the expected delivery date.

IF YOU DO NOT DO THIS WITHIN THE TIME SCALES GIVEN WE SHALL HAVE NO LIABILITY FOR SHORTAGES, NON-DELIVERIES, IN-CORRECT GOODS AND FOR GOODS SAID TO BE DAMAGED ON DELIVERY!


 
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We also accept PayPal through WorldPay

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Disclaimer
Our products represent subjects from a specific period in history. Some products contain details, equipment, uniform and or vehicle that include insignia or marking that some may find offensive. It is not our intension to glorify, nor exploit the horrors and atrocities of war.

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